From texting to email to video calls, digital technology has transformed how we communicate with each other. But in formal situations like at work or in school, which forms of communications are appropriate, and when?
Viewers of this video, especially digital natives, may be surprised to discover that communicating isn’t just about sharing information—it’s creating it—and that the ways in which emails, texts or voice messages are composed and conveyed may make the difference in impressing or disappointing an employer or co-worker. Even for late adopters of digital technology, this video has important points on what you should do—and what you don’t want to do—when it comes to email, texting, video-conferencing and using the phone for business calls or voice mail.
Segments in this Video
Communication Competency (02:55)
Learn why effective and professional digital and in-person communication is important in the workplace.
Communication via Email (04:41)
Learn professional email protocols, including components, formatting, writing style, and how to handle sensitive information.
Communication via Text (04:11)
Learn professional protocols for texting, including when messages are appropriate and emoticon use.
Business Calls and Voice Mail Etiquette (05:07)
Learn professional protocols for telephone conversations, leaving messages, conference calls, and calling from a home office.
Communication via Video (05:24)
Learn professional protocols for Skype and Face Time meetings, including visual and auditory set up, grooming, and body language.
Business Communication Dos and Don'ts (05:10)
Learn professional interaction protocols, including good manners, staying focused, showing respect, and handling emotional reactions.
Credits: Digital Communication Skills: Dos and Don’ts (00:32)